How To File a Claim
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How To File a Claim
Accidents do happen, Excalibur Moving and Storage are here to help.
Our goal is that each and every move will go perfectly without any damages or loss, but sometimes accidents can happen, whether it’s a human error or just bad luck. We, at Excalibur Moving and Storage wants to ensure you we do everything we can to resolve the problem.
For your convenience, we have provided an on-line claim form to download. Then we will ask you to print out the form, complete it and send the complete form along with clear photos of the damages. You can e-mail it to info@excalibur-movers.com or mail it to 12221 Parklawn Drive, Rockville, MD, 20852.
Please Note:
- All claims must be filed in writing and received by Excalibur Movers claim department within 15 days of the delivery date for local moves (within state lines) or 90 days of the delivery date for Long distance moves ( Out of state lines).
- All claims must be submitted with clear photos that will show the damages and the furniture itself.
- Do not proceed with any repairs and do not dispose of any damaged items that you would like to file a claim on. Excalibur Moving and Storage reserve the right to inspect all damaged items.
- By law, Excalibur Moving and Storage provide a limited liability coverage at no charge to all our customers. The maximum liability is limited to $0.60 per pound per article, for all items indicated as damaged or missing at time of delivery.
- Since Excalibur Moving and Storage cannot control whether proper packing methods are used, on boxes packed by the owner as well as pressed wood furniture, liability is limited.
- Once Excalibur’s claim department received the claim form it will take no more than 30 days to receive a response from us. Please, If you haven’t heard from us after 30 day you should contact us immediately by phone or email.
- If you need any assistance of filing the claim form or if you have any questions/concerns, feel free to call us, we are here for you 1-800-548-6052.
5 months ago
I had such a great experience with my move that I decided to write a review. I don’t usually write reviews (I read a lot of them!) but when I have a really great experience, I feel like it’s important to share it with others. I know nothing about choosing a mover so I had to narrow down my choices based on reviews. Excalibur had really great reviews so I decided to give them a call. I’m so glad I did! They took care of absolutely everything for me and they were so careful with my family’s belongings. Moving isn’t fun no matter what, but it can be made better when you are working with people who care. These guys care! They work fast but are very conscientious to be very careful as they move your stuff. The move went so much faster than expected which was a plus! I also compared several different moving companies and found Excalibur to be the most reasonable. Some of the quotes I received from other movers were “open-ended” meaning that it gave me the impression that my costs could increase if they just decided that it was taking longer than expected or if I had more things than they first thought. The last thing you want is to think you are paying a certain amount only to find out that it’s going to be much higher! Excalibur gave me a price and that is the price I paid. I had a wonderful experience with them so if you need a mover, you should definitely give them a call.
Alicia Bowie
Rockville, MD